Use of Personal Data
Browsing our website is free and without the need for you to provide any personal data.
The information we collect helps us personalise and continually improve user experience and the experience of our services.
Information we collect
– Information provided by you through online forms, and/or other entries, such as names, email addresses, home addresses, telephone number or demographic information.
– Information, user specific or aggregate, on what pages our visitors access.
– Automatic information and cookies (See also the “Cookies” section below).
– Information about your transactions with us, such as payment history and shipment details, and information you provide when you contact us.
– The email addresses of visitors that communicate with us via email or through website contact forms.
Consent
You have the right to withdraw consent previously given to us at any time. The withdrawal of your consent will not impact the legality of our prior processing of your personal data. Please contact us, for more information.
Sharing your personal data
We do not sell, trade, transfer or disclose your personal data to third-parties.
In order to provide you with any of our service that you request, we may if necessary and requested to do so share your personal data to:
Regulatory, law enforcement and fraud prevention authorities to comply with our obligations under the law; and in instances if false, misleading or inaccurate information is provided, including in relation to a person’s identity or if fraud is suspected or identified.
Other organisations to prevent and detect crime, fraud and money laundering, for example when: checking details on payment related and other facilities.
Other than as set out above, you will receive notice when Personal Data about you may be shared with third parties not described above, and you will have an opportunity prior to such sharing to choose not to allow us to share the Personal Data if your consent is required for us to do so.
How long do we keep your data
We keep your personal data for as long as is necessary to enable us to process your request for any particular service through this website and until the completion of the provision of this service.
We may still need to keep your personal data to reflect your preference in the instance you do not want your details used for marketing purposes.
Your personal data will be deleted or anonymised when we no longer need to process it. In the event we anonymise your personal data, we may continue to use it (in the anonymised form).
We have measures to protect the security and confidentiality of your Personal Data. Some of the specific measures we have in place to secure your data include but are not limited to:
– Our networks are secured with certified firewalls.
– Our network related equipment are secured with a password and access is limited to administrators only.
We do not seek or knowingly collect any personal data about any person(s) under the age of 18 years.
Data Subject Rights
Your rights as a data subject relating to our processing of your Personal Data:
Access:
You have the right to access your personal records and information that we hold.
For a complete list of data held about you, please contact us.
Please note that this request may take up to 30 business days to complete.
In some instances, certain data may not be provided to you if that personal data concerns other individuals.
Updating outdated/ inaccurate data:
You have the right to update outdated or inaccurate data about you, and the completion of any incomplete data held by us. To update this information please contact us.
Objection to processing your personal data:
You have the right to object the processing of your personal data where the processing is based solely on our legitimate business interests.
You are able to change your preferences at any time for receiving any marketing communication.
Deletion of your data sooner than our processing times:
You have the right to request us to erase your personal data sooner for any various reasons. Please contact us directly to do this. We will review your request and respond within 30 business days.
Restriction of processing your personal data:
You have the right to request us to limit the use of personal data for a number of a reasons. These include:
– If you require an update to your personal data.
– You have objected to the use of your personal data.
– If you believe your personal data was processed unlawfully.
– If you require us to keep your personal data for legal reasons related to you.
Do note that if you do request us to restrict your personal data, we will continue to store it.
If you have any particular concerns about any of your rights that pertain to our processing of your personal data, please contact us directly.
Cookies
Whenever you interact with our website we receive and store certain types of information that helps us to provide some essential functionality. We use “cookies” to obtain certain types of information when you use your web browser and access our website. Cookies are pieces of information transferred to your computer or device through your web browser. Cookies allow us to give you a more personalised and convenient user experience by recording information about your preferences, for example language preferences.
You can change your web browser setting to decline cookies. In most cases, a visitor of our website can refuse cookies and may still fully navigate our website.
We do not store any personal data about a visitor in a cookie.
Cookies allow us to use aggregate customer information to better understand our website performance commercially and how we can improve performance. We do not provide this aggregate information to any third-party.
Revisions
This Privacy Policy may be changed and the new, revised or updated policy will be posted on this page.
Last Updated, 21st January 2025
